Terms of service

Last Updated: July 2026

Welcome to Nazakatse. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. General

Throughout these Terms, "we", "us", "our", and "Nazakatse" refer to our business, while "you" and "your" refer to the customer or website user.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will take effect once they are published on this page.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use our website only for lawful purposes.

3. Products & Personalisation

Nazakatse specialises in personalised and customised products.

You are responsible for reviewing and confirming all customisation details before placing your order, including:

  • Names
  • Spellings
  • Dates
  • Messages
  • Uploaded photos
  • Colours and design selections

Once production begins, personalised or customised orders cannot be modified or cancelled.

Please note that slight variations in colour, texture, grain, engraving depth, print placement, or handcrafted finish may occur. Such variations are a natural part of the manufacturing process and are not considered defects.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR).

We reserve the right to change prices, offers, product availability, or discontinue products at any time without prior notice.

Orders will only be processed after successful payment confirmation or, where applicable, confirmation of a Cash on Delivery (COD) order.

5. Order Acceptance

After placing an order, you will receive an order confirmation email or message.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Unavailable products or materials.
  • Incomplete or inaccurate customer information.
  • Orders that cannot be fulfilled.

If payment has already been received for a cancelled order, the applicable amount will be refunded.

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delivery may be delayed due to:

  • Courier service disruptions.
  • Weather conditions.
  • Public holidays.
  • Natural disasters.
  • Incorrect shipping information.
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact details.

7. Returns & Refunds

Our Return & Refund Policy forms an integral part of these Terms of Service.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand name
  • Product photographs
  • Product descriptions
  • Graphics
  • Designs
  • Videos
  • Website content

is the property of Nazakatse unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

9. User Conduct

You agree not to:

  • Use our website for any unlawful purpose.
  • Attempt to interfere with the security or operation of the website.
  • Upload harmful software or malicious code.
  • Misrepresent your identity or payment information.
  • Submit false, abusive, or fraudulent orders.

We reserve the right to suspend or block access for users who violate these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Nazakatse shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim relating to an order shall not exceed the amount paid for that order.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may use or link to third-party services, including payment gateways, courier partners, analytics providers, or social media platforms.

We are not responsible for the content, policies, or practices of third-party services. Your use of such services is subject to their respective terms and policies.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts in the city where Nazakatse operates.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our Contact Us page or the support email listed on our website.