Shipping policy

Last Updated: July 2026

Thank you for shopping with Nazakatse. Every order is prepared with care, and many of our products are handcrafted and personalised specifically for you. Please read our Shipping Policy to understand how your order will be processed and delivered.

Order Processing

  • Orders are processed after successful payment confirmation or, where applicable, confirmation of a Cash on Delivery (COD) order.
  • Personalised and customised products require additional production time before they are shipped.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

Estimated Processing Time

  • Personalised & Customised Products: 2–5 business days
  • Non-Personalised Products: 1–2 business days

Processing time refers to the time required to prepare your order before it is handed over to the courier.

Estimated Delivery Time

Once your order has been shipped, estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier partner.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any offers such as free shipping will be clearly mentioned on our website whenever available.

Order Tracking

Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where available).

Tracking information may take up to 24 hours to become active after dispatch.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • High order volumes
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

Nazakatse is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

Cash on Delivery (COD)

Cash on Delivery is available only in eligible serviceable locations.

Nazakatse reserves the right to restrict or decline COD for certain products, order values, PIN codes, or customers with a history of refused deliveries.

An additional COD handling fee may apply where mentioned during checkout.

Damaged Packages

If your package appears damaged at the time of delivery, please:

  • Take clear photographs of the package before opening it.
  • Contact us within 48 hours of delivery with your order number and supporting photographs.

We will investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or the support email listed on our website. Please include your order number for faster assistance.